CASE STUDY Progress: BYU

We are happy that BYU has started to implement recommendations since our project recommendations were completed. This progress is an exciting step to continue to strive towards inclusivity. We will be able to more accurately detail the progress of recommendations that BYU has told us they are working on. Here are some of the recommendations that we have seen:

  • The Accessibility Center created a Voicemail for students to leave messages after hours.

  • BYU is currently installing Kindoo, an accessibility device for doors to help students have easier access with their smartphones.

  • The Accessibility Center has now moved from its prior office at 2170 Wilkinson Student Center (WSC), to a new location on the 1st floor of the Wilkinson Center in a more accessible position.

  • BYU Access has fixed many of the doors that were found to be broken after being made aware and seems to be monitoring them better.

  • Many professors have taken steps to listen and then act to provide a place for disabled students in their classrooms.

  • On June 5, 2019, the Office of Civil Rights (OCR) conducted an on-site inspection of a few specific areas on campus identified by students and the OCR has now several corrected physical structures on campus:

    • At the MARB Building (room 107), the height of the toilet seat in the accessible stall was 

      adjusted.

    • At the TNRB Building (rooms 596, 696, 796, and W306), the height of the toilet seat in 

      the accessible stall of each restroom was adjusted.

    • At the TMCB Building (room 115), the University has begun remodeling the restroom. 

    • While under construction, the University has installed signage directing patrons to an alternate accessible single-user restroom (room 1151) on the same floor of the TMCB; a restroom that was not identified in the complaint, but which OCR confirmed during our site inspection is accessible

    • At the HC Building (room 106), the University completed a full renovation of the women's restroom, converting it from a restroom with stalls to a designated accessible single-user restroom.

    • . At the KMBL Building, the opening door force to the accessible women's restrooms was 

      adjusted, where required, such that the opening force was five pounds or less.